At Soulful Living, we are dedicated to ensuring that our customers are delighted with our eco-friendly and design-forward home organization products. However, we understand that issues may arise, necessitating returns or replacements. Below is our comprehensive policy designed to address such circumstances, ensuring transparency and satisfaction.

Damage Verification Process:

To initiate a return or replacement due to damage, we kindly request that customers:

• Provide a video recording of the unboxing process, capturing the item's condition as it is removed from its packaging. This serves as crucial evidence for damage verification.
• Return the damaged item to Soulful Living for thorough inspection. Please note, the customer is responsible for covering the return shipping costs.

Damage Verification Process:

Upon receipt and successful verification of the returned item's condition, Soulful Living will:

• Process and dispatch a replacement item at no additional cost to the customer. We strive to ensure that the replacement process is smooth and hassle-free, reflecting our commitment to customer satisfaction.

Time Frame for Returns:

To ensure eligibility for a replacement, please adhere to the following timeline:

• Damaged items must be reported to Soulful Living within 7 days from the date of delivery
• The return process must be initiated, and the item dispatched back to us within 2 days of reporting the damage.
• Soulful Living must receive the returned item no later than 7 days from the initial delivery date to the customer.

Condition of Returned Products:

To qualify for a replacement, returned items must meet the following conditions:

• Include all original packaging and accessories that were shipped with the product.
• Be in the condition in which they were received, barring the reported damage.

Exceptions and Exclusions:

Please note, our Returns and Refund Policy does not cover damage or dissatisfaction due to normal wear and tear or misuse. Each return request will be assessed on a case-by-case basis to determine eligibility under our policy terms.

Contact Us:

Should you need to initiate a return or have any questions regarding our policy, please contact us at hello@soulfull.co.in OR call us at +91 77383 91300. Our team is here to support you through the process and address any concerns you may have.

Thank you for choosing Soulful Living. We are here to ensure that your experience with our products is as harmonious and satisfying as our designs.